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Ticket response time can be up to 2 business days.
Our support team operates six days a week, from 10:00 AM to 8:00 PM in Bangladesh Standard Time (GMT+6), and strives to handle each ticket in a timely manner. However, our response time may be delayed by one or two business days during every weekend or government holiday.
If a ticket remains unresponsive for more than one or two business days or is unrelated to our support items, it will be locked. Additionally, duplicate ticket issues may also result in ticket locking. Thank you for your cooperation.
